Who's Your Gladys?
By:Marilyn SUTTLE,Lori Jo VEST
Published on 2009-09-09 by AMACOM Div American Mgmt Assn
Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.
This Book was ranked at 34 by Google Books for keyword survival kit for 20 something.
Book ID of Who's Your Gladys?'s Books is 0MHfT549HPMC, Book which was written byMarilyn SUTTLE,Lori Jo VESThave ETAG "Zm+q4N2rQEg"
Book which was published by AMACOM Div American Mgmt Assn since 2009-09-09 have ISBNs, ISBN 13 Code is 9780814414415 and ISBN 10 Code is 0814414419
Reading Mode in Text Status is false and Reading Mode in Image Status is false
Book which have "240 Pages" is Printed at BOOK under CategoryBusiness and Economics
This Book was rated by 1 Raters and have average rate at "5.0"
This eBook Maturity (Adult Book) status is NOT_MATURE
Book was written in en
eBook Version Availability Status at PDF is falseand in ePub is false
Book Preview
0 komentar:
Posting Komentar